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Store Manager: AT&T Polaris Town Center
Customer Experience and Sales
· Fully accountable for store implementation of The AT&T Retail Promise
· Fully accountable for execution of sales, service and customer experience initiatives in store
· Supervise store personnel to:
o Meet and exceed assigned goals for: customer experience and reputation, sales and service, revenue and productivity
o Demonstrate the right customer behaviors defined by Delivering an Extraordinary Experience
o Ensure every seller follows the AT&T Retail Experience and executes on all 5 Key Behaviors at all times
o Consistently demonstrate excellent leadership and coaching skills
o Create a work environment where motivated people can excel
· Oversee Store floor experience – Act as Floor General
o Own Customer Coordination,Welcome and Wait Time process
Required Qualifications
- Two years sales/customer service experience in telecommunications or related industry
- One year management experience
- Excellent sales skills and demonstrated ability to meet or exceed performance standards
- Ability to motivate and lead direct reports
- Ability to work flexible hours, including evenings, weekends and holidays
- Ability to operate a personal computer, wireless equipment, copier and fax
Apply here.