Listen to Bink and Misty in the Morning, weekdays at 9am for the latest job openings in Columbus! Here’s who’s hiring:

Customer Experience and Sales: AT&T
· Execute store’s implementation of The AT&T Retail Promise
· Assist Store Manager to:
o Execute store initiatives related to sales, service, and customer experience
o Meet and exceed assigned customer experience and reputation, sales and service, revenue and productivity targets
o Create a work environment where motivated people can excel
o Coach personnel on “opportunities” with key sales and reputation metrics, recognize teams on positive performance against key sales and reputation
o Perform role plays with personnel on a regular basis to improve interactions with customers
o Demonstrate the right customer behaviors defined by Delivering an Extraordinary Experience
· Facilitate weekly personnel training/educational sessions as directed by Store Manager
· Monitor Customer Experience Dashboard
· Resolve or escalate appropriately any billing or service issues
o Deliver the right customer experience by assisting with management of the store, customer coordination, the welcome and wait time process, supporting the team and assisting sales personnel with customer transactions
· Consistently demonstrate excellent leadership and coaching skills
Apply here

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