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INBOUND CUSTOMER SERVICE POSITION AVAILABLE! COLUMBUS, OH! $12.57/HR
About the Job
Training Pay Rate: $10.75/hr
Increases given upon completion of training! $12.57/hr after training!
Additional increases given based on performance!!
Kelly Services is seeking dynamic and personable individuals who are looking to continue their career in a challenging and fast paced environment. This is not your everyday call center job – there is significantly greater responsibility and we want to find those who are up to the task!
– Place orders, provide price, availability and solutions to customers via the phone
– Resolve service issues such as invoicing, shipping, billing and crediting
– Lead customer to specific product information for course work.
– Provide friendly and confident service to customer
– Use tools provided to solve problems and make decisions for customer/company-s best interest
– Maintain a high level of professionalism with the customer at all times
– High level of decision making based on established company guidelines
– High level of commitment to punctuality and attendance
– Must be willing to commit to a 9 month assignment
– Training Hours: 8 AM – 4:30 PM (Must have perfect attendance during 6 week training!)
– Non-Training Hours: Monday thru Friday (must be able to work ANY shift to be considered)
o 7:00 AM – 3:30 PM
o 8:30 AM – 5:00 PM
o 9:00 AM – 5:30 PM
o 11:30 AM – 8:00 PM
– REQUIRED: Strong computer skills, including Word, Outlook and Excel, Internet Explorer
– REQUIRED: 1 year previous experience in customer service position (retail or call center)
– REQUIRED: High School Diploma or GED
– STRONGLY PREFERRED: Bachelors or Associates degree in any field
– STRONGLY PREFERRED: Previous experience in a call center environment
– Excellent listening skills
– History of providing a high level of customer service
– Strong problem solving ability
– Excellent logical reasoning and decision making skills
– Must be able to multi-task
– Must be able remain composed during difficult interactions with customers
– Must be able to follow detailed directions
– Excellent written and oral communication skills, including an outgoing and friendly phone personality
– Previous Oracle experience a plus but not required
– CRM / Salesforce.com experience a plus but not required
ALL EMPLOYEES MUST UNDERGO PRE-EMPLOYMENT DRUG/BACKGROUND SCREENING
Kelly Services is an Equal Opportunity Employer
Does this sound like the job for you? Apply now and get info on these Job Openings right here in Columbus and more at http://diversityonecareers.com/jobs/