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Your girl DJ Dimepiece is about to get your coins up! Check out this job opening RIGHT HERE in Columbus!

 

Customer Care Professional – $11 an hour

About the Job

Customer Care Professional

 

Primary Duties, Responsibilities and Requirements:

·         Responsible for all customer inquiries and questions

·         Provide excellent customer service at all times

·         Follow up to customer inquiries by taking specific action in a timely manner

·         Troubleshoot equipment and system problems

·         Exercise retention efforts when appropriate

·         Identify customers who are comparison-shopping and inquiring about contract terms.​

·         Work with confidential customer information

·         Problem solve to help customers resolve issues on first call

·         Enters data from customers into various software programs

·         Appropriately communicate with upset customers to resolve their inquiries

·         Thrives as a team player in a fast-paced, high-energy, change-oriented environment

·         Participates in additional training courses when needed

·         Performs other related duties and assignments as required and as assigned by supervisor or manager

 

Experience/​Requirements:

·         6 months Call Center experience preferred

·         Must be 18 years old

·         Type 25 wpm

·         High School Graduate or GED

·         Ability to use desktop computer system and hardware, e.​g.​ mouse, keyboard

·         Logical problem solving skills and ability to multi-task

·         Proven oral and written communication skills consistent with North American Business standards

·         Must have availability to work various shifts influenced by current business needs.​

·         Ability to use Windows operating systems and navigate between various windows

·         Provide a positive, professional, empathetic and customer-focused manner

·         Good organization and work prioritization skills

·         Must be able to pass a Federal Background Check and Drug testing

 

Does this sound like the job for you? Apply now and get info on these Job Openings right here in Columbus and more at http://diversityonecareers.com/jobs/

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