At Home Advisor – AppleCare Chat Team
Changing the world is all in a day’s work at Apple. If you love innovation, here’s your chance to make a career of it. You’ll work hard. But the job comes with more than a few perks.
You’re a problem-solver and amazing with customers! You’re enamored by the way things operate, and have the ability to figure out how technology works when things go wrong. You can multitask across systems and applications, analyze and resolve a variety of complex technical issues, and comfortably navigate a technical environment. You’re not only here to help fix technical issues, but also provide an incredible customer experience. Because you’ll work independently from home, you’ll need the discipline and ability to work remotely from coworkers and management. If this sounds like you, you could be the next At Home Advisor for our Chat teams.
This is a work from home position and we can consider candidates from cities across the US – you do not need to live in the city this is posted in to be considered.
The Chat team operates 24 hours a day 7 days per week including holidays and weekends to support our customers.
The working hours are as follows:
Daytime Shift: 4:30 AM CST to 11:30 PM CST
Mid-Day: 1:00 PM CST to 4:30 AM CST
Graveyard: 7:00 PM CST to 11:00 AM CST
You will be asked to indicate your availability as part of the application process.
oAble to work within one or more of the defined shifts
oMinimum 2 years professional troubleshooting expertise or proven technical ability
oExperience interacting with customers in some capacity (either via phone, chat, in person, etc.)
oA passion for service focused on the customer
oFlexible to different communication styles and modifies approach according to the needs of others
oiOS, Smartphone, Tablets, PC or Mac experience
oAbility to manage multiple applications running at the same time
oEnjoys troubleshooting technology
oDiscipline to work remotely from home while following a set schedule
oAvailability to attend approximately five to six weeks of required online training on a fixed schedule that may include weekends
oSuccessful completion of a pre-employment assessment and criminal background check
oSuccessful completion of initial training
oAbility to meet minimum typing speed of 40 WPM while talking with customers
oAt Home Qualifications
oA quiet workspace, ergonomic chair, and desk
oHigh-speed Internet service (5 megabits download and 1 megabit upload) from a reliable provider
As an Apple At Home Chat Advisor, you’ll be supporting many of our popular products, from iPhones to iPads to MacBooks to desktop Macs. As our customers’ first point of contact, you’ll be the friendly voice of Apple, providing world class customer service, troubleshooting, and technical support. We’ll rely on you to listen to our customers and use your technical expertise, creativity, and passion to meet their needs — and remind them that behind our great products are amazing people.
??This position comes with competitive pay, great benefits, eligibility to participate in our company stock plan, time off, an employee discount, and dedicated resources to support your ongoing growth and career development. ? ?Additional Information?To learn more about opportunities at Apple, visit http://www.apple.com/jobs/us/aha.html?
Apple is an Equal Employment Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities.
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