Listen to Bink and Misty in the Morning weekdays at 9am for the latest job openings in Columbus! Here’s who’s hiring:
What: Hiring Event: Store Management
Positions: StoreManager and Assistant Store Manager Openings in the Columbus, Ohio Area
EventLocation: AT&T Store located at 8601 Columbus Pike, Lewis Center, Ohio (this is anorthern suburb of Columbus)
Date: Wednesday, May 20th
Time: 12-6pm (Feel to freeto show anytime between event times)
IMPORTANT: Walk-InsWelcome – for faster consideration, we encourage you to apply online ahead oftime.
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Meet and exceed customer experience and sales objectives for store. Supervise the overall daily operation of a store including hiring, development, discipline, and scheduling of employees to ensure an extraordinary customer experience, cost efficiency, and quality store operations. Maintain inventories at adequate levels, promote sales, and maintain the appearance of the store. Complete accounting and paperwork associated with cash receipts and prices and conducts physical inventories. Job level is determined by meeting store opportunity, customer satisfaction, audit scores, and other criteria.
ROLES & RESPONSIBILITIES
Customer Experience and Sales
- Fully accountable for store implementation of The AT&T Retail Promise
- Fully accountable for execution of sales, service and customer experience initiatives in store
- Supervise store personnel to:
o Meet and exceed assigned goals for: customer experience and reputation, sales and service, revenue and productivity
o Demonstrate the right customer behaviors defined by Delivering an Extraordinary Experience
o Ensure every seller follows the AT&T Retail Experience and executes on all 5 Key Behaviors at all times
o Consistently demonstrate excellent leadership and coaching skills
o Create a work environment where motivated people can excel
- Oversee Store floor experience – Act as Floor General
o Own Customer Coordination,Welcome and Wait Time process
o Support Team and assist with customer transactions
- Coach and counsel personnel on “opportunities” with key sales and reputation metrics, recognize positive performance against key sales and reputation metrics and hold people accountable for poor performance
- Perform role plays with personnel on a regular basis to demonstrate “what right looks like”
- Facilitate weekly personnel training/educational sessions
- Monitor the Customer FeedbackTool on a daily basis
- Resolve or escalate appropriately any billing or service issues
- Two years sales/customer service experience in telecommunications or related industry
- One year management experience
- Excellent sales skills and demonstrated ability to meet or exceed performance standards
- Ability to motivate and lead direct reports
- Ability to work flexible hours, including evenings, weekends and holidays
- Ability to operate a personal computer, wireless equipment, copier and fax
